Post by dc on Oct 6, 2023 11:02:13 GMT 1
And Respectful to our colleagues.
I've had to make a few calls this week, on each one I have heard a message along the lines of the above.
All of them involved long wait times, the worst being the Royal Mail. I posted an item tracked but they failed to deliver next day. The following day, tracking was not available. I decided to call the RM, 60 minutes to get through to be greeted by someone who sounded like they had a hangover. The sort of experience you don't envisage, no energy and difficult to understand what they say. Kind of throws you off course. Anyway, I remained calm and polite because that's how I am. In any case, any expression of dissatisfaction will be pointless.
So he says to me "apologies" (part of the new lingo) but the tracking isn't working. However, he could see the item was not even at the local delivery office but when it did get delivered, it would show.
So I contacted the recipient, expressed how sorry I was only to get a reply back to say it had been delivered.
It seems the majority of companies using the "thank you in advance" phrase are covering up for a rubbish service with insufficient staff. They know their busy periods but don't forecast accordingly in order make more profit or less loss.
I don't know what they expect to hear from callers, perhaps there is a section of society that does go beyond the mark but you deal with them case by case, I don't think we all need to be told on every call.
I've had to make a few calls this week, on each one I have heard a message along the lines of the above.
All of them involved long wait times, the worst being the Royal Mail. I posted an item tracked but they failed to deliver next day. The following day, tracking was not available. I decided to call the RM, 60 minutes to get through to be greeted by someone who sounded like they had a hangover. The sort of experience you don't envisage, no energy and difficult to understand what they say. Kind of throws you off course. Anyway, I remained calm and polite because that's how I am. In any case, any expression of dissatisfaction will be pointless.
So he says to me "apologies" (part of the new lingo) but the tracking isn't working. However, he could see the item was not even at the local delivery office but when it did get delivered, it would show.
So I contacted the recipient, expressed how sorry I was only to get a reply back to say it had been delivered.
It seems the majority of companies using the "thank you in advance" phrase are covering up for a rubbish service with insufficient staff. They know their busy periods but don't forecast accordingly in order make more profit or less loss.
I don't know what they expect to hear from callers, perhaps there is a section of society that does go beyond the mark but you deal with them case by case, I don't think we all need to be told on every call.
