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Post by steve63 on Feb 14, 2023 19:33:00 GMT 1
Following on from my attempt to buy a tyre last year for my VFR800 and failing. I tried to buy one for the SR125 and failed once more. I received this email today: Hello,
I am really sorry to inform you however, it appears that your parcel has been returned to us due to damages
We have carried out an investigation with the courier. Unfortunately they admited that. In which case, we are now going to submit a claim with them.
In regards to resolving this matter for you, unfortunately, it appears that we no longer have the item in stock and there is no restock date as of yet.
So how about processing a full refund for this order?Upon receiving your confirmation, we will process a refund within 24hours.
Really sorry for the inconvenience we caused.
Please kindly understand that this is out of our expectation and we will take actions to avoid the same issue to occur.
Your kindly understanding and cooperation would be highly appreciated.
Best regards
ArielI had a discussion at work about how difficult it would be and what you would have to do to damage a tyre beyond use. I concluded that's it's probably bull$hit and the tyre never existed and never left the seller so I sent this reply. Just for the hell of of it because I would be very surprised if I get one. Hello Ariel, So the tyre is damaged in a way that makes it not possible to use it and it will be going in a skip? What have they done to do that? Please send me a picture of the tyre showing the damage. Kind regards, Steve I wonder if she's a TV  |
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Post by shaunthe2nd on Feb 14, 2023 20:19:30 GMT 1
That's a bugga. I agree it's unlikely its damaged, possibly lost, stolen or never existed.
Start looking elsewhere as I doubt you will get any joy out of Ariel.
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Post by muttsnuts on Feb 14, 2023 20:55:06 GMT 1
they'll probably just "wash" their hands of it ! - but they will be "whiter than white" if you challenge them   |
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Post by shaunthe2nd on Feb 14, 2023 21:46:42 GMT 1
I suspect her rival Daz pinched it. Would be a Bold man who challenges him.
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Post by midlifecrisisrd on Feb 14, 2023 21:52:32 GMT 1
I suspect her rival Daz pinched it. Would be a Bold man who challenges him. Hope you aren't going to Persilvere with these puns like a right Fairy Steve 🤡 |
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Post by midlifecrisisrd on Feb 14, 2023 21:54:03 GMT 1
Steve I wonder if she's a TV That's not politically correct anymore 😬 Steve |
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Post by shaunthe2nd on Feb 14, 2023 22:15:32 GMT 1
Steve I wonder if she's a TV That's not politically correct anymore 😬 Steve Are we allowed to mention OMO? |
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Post by midlifecrisisrd on Feb 14, 2023 22:38:44 GMT 1
That's not politically correct anymore 😬 Steve Are we allowed to mention OMO? That's banned too 🤣 Steve |
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Post by chrisg on Feb 14, 2023 23:09:12 GMT 1
Who was the seller?
I had a similar issue with Demon Tweeks. I suspect they only ordered my tyre from their supplier,once i placed my order. 30 days later finally got a refund
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Post by midlifecrisisrd on Feb 14, 2023 23:13:53 GMT 1
Who was the seller? I had a similar issue with Demon Tweeks. I suspect they only ordered my tyre from their supplier,once i placed my order. 30 days later finally got a refund I had an absolute battle with hem over a tyre that turned up cracked and perished They made me return it to Pirelli and get them to inspect it before I got a refund 😡 Steve |
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Post by donkeychomp on Feb 14, 2023 23:16:37 GMT 1
Maybe some demons tweaked Ariel?
Alex
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Post by billbott on Feb 14, 2023 23:26:11 GMT 1
Steve I wonder if she's a TV That's not politically correct anymore 😬 Steve Ok then, maybe she’s an LGHDTV 🤐 |
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Post by steve63 on Feb 15, 2023 8:45:52 GMT 1
I received this reply this morning:
Hello,
I am sorry to hear about this!
In order for us to investigate into this case further, please can you provide images of the issue and once we have these, we will be back in contact to confirm how we can proceed.
The photos should contain as below:
1. Overall item you received
2. Shipping label(If you have)
3. SKU label sticker on outer carton of the package or plastic bag, SKU such as MIC3.50-16CP58P (If you have)
4. Your issues.
5.Could you please tell me whether the package has been opened or not when its arrival? item arrived damaged but the package is undamaged?
Best regards,
Andy
Obviously this makes no sense at all seeing as they told me the tyre was damaged in transport. It's never been to my house as far as I know so I've never seen it. This is probably generated by someone just pressing a button on a PC by someone who hasn't bothered to read my message.
I ordered another tyre from M&P last night. I'll just message these clowns and tell them to give me my money back.
Hello Andy,
Did you not read my message?
I've not seen the tyre. As far as I know It never got as far as my house .
The message to say it was damaged came from globalbikeonline NOT me!
Please just refund my money.
Thanks
Steve
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Post by midlifecrisisrd on Feb 15, 2023 9:43:47 GMT 1
That's not politically correct anymore 😬 Steve Ok then, maybe she’s an LGHDTV 🤐 Don't forget the plus. It pauses live telly too 🤣 Steve |
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Post by beardy on Feb 15, 2023 10:16:31 GMT 1
I ordered a pair of tyres from M&P 3 weeks ago. They emailed to say they were out of stock and would I like a replacement pair that they had in stock. These replacements were better tyres and more expensive but I could have them for the same price. They turned up 2 days later. Good service 👍🏻
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Post by steve63 on Feb 15, 2023 13:51:05 GMT 1
I ordered a pair of tyres from M&P 3 weeks ago. They emailed to say they were out of stock and would I like a replacement pair that they had in stock. These replacements were better tyres and more expensive but I could have them for the same price. They turned up 2 days later. Good service 👍🏻 Result  |
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Post by steve63 on Feb 15, 2023 14:00:30 GMT 1
That's not politically correct anymore 😬 Steve Are we allowed to mention OMO? The wash powder? |
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Post by shaunthe2nd on Feb 15, 2023 15:04:56 GMT 1
Of course. Appreciated by housewives in the 70s and 80s who would put the box in the window to indicate Old Man Out for some unknown reason! 😉
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Post by steve63 on Feb 16, 2023 13:29:57 GMT 1
This mornings reply:
Hi,
Thanks for your message.
Please be advised that requesting photos to show what you received is our standards procedure and as you know, we are just a customer service team, therefore we are bound to the standards procedures, or else we would be punished in monthly performance.
So do you mind sending us photos to show your issue?
Once your issue is confirmed, we will solve it for you
If you have any questions, please feel free to contact us again.
Have a nice day.
Arie
WTF is going on?
My reply was:
Hi,
Please read this slowly and maybe more than once if you need to:
I have never received this tyre, It never arrived. As I have never seen it then I cannot send you any photos. Makes sense?
globalbikeonline told me it was damaged and told me they asked for it to be returned to them. It never ever ever came to me.
If I had seen it even from a distance I would gladly send you a photo BUT I HAVE NOT SEEN IT!
My issue is that globalbikeonline keep sending me ridiculous messages about an item I have never seen but all I want is for them to stop and my money to be returned to me.
My question is why is it hard to understand?
Have a nice day.
Best regards,
Steve
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Post by steve63 on Feb 16, 2023 13:52:05 GMT 1
That's a bugga. I agree it's unlikely its damaged, possibly lost, stolen or never existed. Start looking elsewhere as I doubt you will get any joy out of Ariel. I wrote the reply at work during the day then had a look in the evening, found another and ordered it. Anything I sent after that was just to wind them up really but if they are lying as I strongly suspect then I have no sympathy. |
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