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Post by 125lcrestorer on Mar 20, 2015 18:00:30 GMT 1
Usually I am not one for venting my problems with suppliers but has anyone had dealing with the above website?
I ordered two parts (which were unobtainable everywhere else) a month ago, delivery promised in 10 days, never arrived, chased by email and got told were waiting for news from Yamaha, after a month got fed up and asked for money back with no response, now opened a paypal dispute but still no reaction after 5 days.
Is this typical of their service or have I just been unlucky.
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Post by Eyrey1 on Mar 20, 2015 18:58:44 GMT 1
ive bought loads of stuff from them as they are no1 piaggio dealer in uk
piaggio own aprilia !
they are very vary slow to get parts , but do get them in the end
ive just waited a month for a swingarm washer !
you do get your stuuf eventually but for a yam stuff use andy at webbs ! top service
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Post by liffy16 on Mar 20, 2015 21:48:47 GMT 1
had some rad clips off them recently they where a bit slow as they were not in stock!
they did keep me up to date via email and they did arrive
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Post by ozzy on Mar 21, 2015 13:55:59 GMT 1
Yes I too used in past , quick to take money slow to source and post out poor coms
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Post by neo on Mar 21, 2015 14:36:48 GMT 1
Usually I am not one for venting my problems with suppliers but has anyone had dealing with the above website? I ordered two parts (which were unobtainable everywhere else) a month ago, delivery promised in 10 days, never arrived, chased by email and got told were waiting for news from Yamaha, after a month got fed up and asked for money back with no response, now opened a paypal dispute but still no reaction after 5 days. Is this typical of their service or have I just been unlucky. I add another just as (un) helpful parts supplier p&h Crawley!! If bad service and lack of communication followed by sheer incompetence is what your after then order away!! |
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Post by 125lcrestorer on Mar 21, 2015 17:05:38 GMT 1
Thanks for all the feedback, sounds like I am getting their regular service!
Reason I ordered the parts for my 125LC from them was the chainguard and fairing bracket were out of stock on all other websites and from Yamaha it was a discontinued part....so when they say they are awaiting delivery date from Yamaha they could be a while....
Don't say its in stock when you haven't got it....simples!
Have escalated the paypal claim so should get refunded by the end of the month, or receive my parts....
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Post by okeydokey on Mar 21, 2015 21:19:17 GMT 1
I have had 2 oil tank clevis pins (DTMX ones) on back order fron Suttons since 'forever'! (must be approaching at least a year) An yeah, their comms are a bit sh*t! Never had anything on back order with them before, but it would certainly make me think again about using them. In the same breath, i have a multitude of parts for the lc on back order with Fowlers. They have sent the order out with a full pick list but only half the parts and no explanation. At the moment that is ranking the same for comms imo  |
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Post by 125lcrestorer on Mar 23, 2015 16:23:12 GMT 1
Just to close this one off after raising this to a claim with paypal I got both items refunded today.....
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Post by andysh2 on Mar 24, 2015 22:39:05 GMT 1
To be honest i've bought loads of stuff from them and never had a problem and it's usually arrived very quickly, but the stuff ive always got is mainly bolts etc.
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Post by Norbo on Mar 25, 2015 8:48:24 GMT 1
They cant get No longer Available parts so I don't understand why they say they can if Yamaha don't have then then no one can get them .
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Post by 125lcrestorer on Mar 26, 2015 10:56:51 GMT 1
They cant get No longer Available parts so I don't understand why they say they can if Yamaha don't have then then no one can get them . I agree....I only ordered from them as they claimed on the website the items were in stock as I had already checked Fowlers and they were listed as no longer available. |
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Post by Norbo on Mar 26, 2015 19:24:48 GMT 1
mined you some times stuff is nla then you try again in a couple of months and they have them again as in japan they found a crate with more in . that's happened a few times.
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Post by museumman on Mar 26, 2015 20:23:04 GMT 1
I might order from them if I win the lottery  |
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Post by jorjasfather on Mar 27, 2015 0:18:18 GMT 1
Hi there I contacted them last week by telephone and they told me they don't deal rd125lc parts anymore but on there website they still have parts list for them
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Post by Eyrey1 on Mar 27, 2015 0:22:07 GMT 1
that csmnl in holland take your order and your money
then 6 months later they tell you sorry nla .
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Post by paulsx on Mar 27, 2015 14:36:13 GMT 1
Ive used suttons a few times for Aprilia stuff and they have been really good. They are sometimes a bit slow telling you they dont have stuff in stock even if its listed as in stock on there website.
I've had a real nightmare with Folwers over the last few weeks as they have changed stock ordering software and its been awful. Its ok if you phone them but I wouldnt web order from them again for a while.
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Post by paggycam on Apr 23, 2015 0:24:21 GMT 1
mate, i had the same sort of problem with them, ordered a crank, waited 6 weeks and heard nothing. after phoning them i was told its no longer available. it then took nearly another 2 weeks and 3 phone calls for them to refund the £300. not good !
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Post by samarklyn on Oct 24, 2015 22:10:55 GMT 1
Had same problem with Suttons, ordered part on line, paid waited received nothing, rang them could not find my order, turns out part no longer available, refund money.
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Post by kevjenkins19 on Dec 21, 2015 21:58:05 GMT 1
where are the best place obtain parts from then?
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Post by Eyrey1 on Dec 21, 2015 22:17:55 GMT 1
norbo , fowlers ,, yam bits last .
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Post by broughton71 on Jan 5, 2016 18:25:30 GMT 1
well should of took notice of the warnings,ordered a gen head gasket 10 pound 50 free post bargin i thought 1 month later chase up see where it is nla to order sorry money back,why am i not suprised.
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Post by robadob on Jan 7, 2016 17:29:48 GMT 1
Got the HG I needed for my mk3 rd125 from Fowlers, didnt take long but wasnt cheap, think it was £28 or so.
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Post by Mr Kipling on Mar 30, 2016 12:50:41 GMT 1
Ive used them in the past , slow but arrived , recently placed an order back in January told my parts would arrive end of the week , was still chasing them last week , kept getting told they where coming from different places every time I phoned , they eventually said I could have a refund an I still had to chase that , summary = hit n miss company..IMHO..
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