Post by mouse on Sept 23, 2018 17:55:13 GMT 1
After my 'off' last year, i have been meaning to replace my leather jacket and trousers, as both were cut off me whilst lying in the road.
Anyway finally decided to buy some Furygan 'Raptor' gear and decided on Helmet City in Tatsfield, as i got a really good deal from them on my lid and some really good service. It was the first time i had used them and decided to give them my business as they impressed me, if i get good service i will use that shop/dealer again, it's not rocket science.
So, Saturday morning off i go, prepared to part with my hard earned. On arrival the guy i dealt with before is on his day off, not such a problem as i believe that this place trains all it's staff, so i get this young lad instead. The shop is empty except for me and one other guy, I explain exactly what i want and this young lad gives me a pair of the trousers to try first. As i come out of the changing room, he has moved on to a 'new' customer buying a helmet, i hover about feeling a bit on a plank in these too big leather trousers complete with tags and try to get his attention to see if they had another size to try, but he just completely ignores me. So i thought, i'll do this myself and get a different size to try, which i do, all the while no staff ask if they can help and the original guy carries on serving the other customer. Then i thought, i'll try the jacket, i find one that fits, but then i'm thinking sod this! I am prepared to spend about £700 and not one of the three staff can be bothered to serve me, not good enough!
So, i just walked out, i was so furious i didn't bother telling them why i was leaving, no one even asked anyway!
Needless to say i ended up at Infinity motorcycles and have bought some Alpinestars gear, it actually is a better fit and very similar price, even haggled and got a bit of money off. I don't buy that much bike gear but even so i expect some level of service, after all i am paying for this gear, it's not free!
So, just a bit of a rant, but i am just really sick of utterly c**p service in this country, what is wrong with these people, is decent service too much to expect?
Maybe i should contact Helmet City and explain, but part of me feels 'if they cannot see how their staff perform at a basic level, why should i bother telling them', they can reflect on it when they go bust!
Mouse
Anyway finally decided to buy some Furygan 'Raptor' gear and decided on Helmet City in Tatsfield, as i got a really good deal from them on my lid and some really good service. It was the first time i had used them and decided to give them my business as they impressed me, if i get good service i will use that shop/dealer again, it's not rocket science.
So, Saturday morning off i go, prepared to part with my hard earned. On arrival the guy i dealt with before is on his day off, not such a problem as i believe that this place trains all it's staff, so i get this young lad instead. The shop is empty except for me and one other guy, I explain exactly what i want and this young lad gives me a pair of the trousers to try first. As i come out of the changing room, he has moved on to a 'new' customer buying a helmet, i hover about feeling a bit on a plank in these too big leather trousers complete with tags and try to get his attention to see if they had another size to try, but he just completely ignores me. So i thought, i'll do this myself and get a different size to try, which i do, all the while no staff ask if they can help and the original guy carries on serving the other customer. Then i thought, i'll try the jacket, i find one that fits, but then i'm thinking sod this! I am prepared to spend about £700 and not one of the three staff can be bothered to serve me, not good enough!
So, i just walked out, i was so furious i didn't bother telling them why i was leaving, no one even asked anyway!
Needless to say i ended up at Infinity motorcycles and have bought some Alpinestars gear, it actually is a better fit and very similar price, even haggled and got a bit of money off. I don't buy that much bike gear but even so i expect some level of service, after all i am paying for this gear, it's not free!
So, just a bit of a rant, but i am just really sick of utterly c**p service in this country, what is wrong with these people, is decent service too much to expect?
Maybe i should contact Helmet City and explain, but part of me feels 'if they cannot see how their staff perform at a basic level, why should i bother telling them', they can reflect on it when they go bust!
Mouse
