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Post by dusty350 on Sept 22, 2020 7:28:27 GMT 1
Above all else, surely it's just plain, good manners to treat others with respect ? Something sadly lacking in society nowadays. If being a salesman makes someone think they have an elevated status over their customer, they are sadly deluded. When my lad was a lot younger (10), and really into Supercars like most lads are, I took him to Maranello's in Egham, Surrey to look at the cars. Sales guys - all of them, made us feel really welcome, let him sit in the cars, told him what he wanted to know and generally indulged us for an hour ! They knew we were never gonna buy a Ferrari from them, but they treated us like we were VIP's; Sam at Maranello's 022 by dusty miller, on Flickr Dusty
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Post by earthman on Sept 22, 2020 7:34:58 GMT 1
Was 10k the alarm bell warning amount? I think that someone in the car trade once mentioned it being more like 30k,....obviously prices of things go up over the years so maybe that did too?? Yes and it seems its a blanket 10K number in other countries too, so here they flag 'above A$10k', which is about £5k. And they defo still do this 'cash flagging' here. I went to the bank and withdrew more than that and they wanted to know what it was for. It was to buy a watch and the guy wanted cash so I was complying etc. I told them it was for a weekend of booze and hookers and more than that it was none of their business. The teller looked a bit dumbfounded. Geez, its my money last time I checked... sigh. Lol, I like your style,....a watch sounds far more boring now even though it would last a lot longer.
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Post by chrisg on Sept 22, 2020 9:41:16 GMT 1
Above all else, surely it's just plain, good manners to treat others with respect ? Something sadly lacking in society nowadays. If being a salesman makes someone think they have an elevated status over their customer, they are sadly deluded. When my lad was a lot younger (10), and really into Supercars like most lads are, I took him to Maranello's in Egham, Surrey to look at the cars. Sales guys - all of them, made us feel really welcome, let him sit in the cars, told him what he wanted to know and generally indulged us for an hour ! They knew we were never gonna buy a Ferrari from them, but they treated us like we were VIP's; Sam at Maranello's 022 by dusty miller, on Flickr Dusty That's a really nice stores, I bet things would be different in todays society.
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Post by billbott on Sept 22, 2020 12:06:37 GMT 1
Above all else, surely it's just plain, good manners to treat others with respect ? Something sadly lacking in society nowadays. If being a salesman makes someone think they have an elevated status over their customer, they are sadly deluded. When my lad was a lot younger (10), and really into Supercars like most lads are, I took him to Maranello's in Egham, Surrey to look at the cars. Sales guys - all of them, made us feel really welcome, let him sit in the cars, told him what he wanted to know and generally indulged us for an hour ! They knew we were never gonna buy a Ferrari from them, but they treated us like we were VIP's; Sam at Maranello's 022 by dusty miller, on Flickr Dusty I once took my 12 year old nephew to the bike shop I use to have a look at some bikes on a rainy Saturday. The owner, Keith Dixon, told him he could sit on any of them as long as he was careful. He then came out with a bag of goodies: T-shirt, cap, pen, keyring etc and then spent time with him telling him about his racing exploits. Nephew loved every minute. I carried on buying new bikes from him, as did all my mates. Sadly bought out now when Keith retired.
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Post by stusco on Sept 22, 2020 14:00:51 GMT 1
I just got an answer to my complaint to Audi,it says “thank you for bringing this to our attention ,i hope you are satisfied with our handling of your concerns” ehh no where’s the car ive got a £500 deposit on
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Post by steve h on Sept 22, 2020 14:05:15 GMT 1
Has anyone else noticed price increases on vehicles since covid? Or is it just on the fecking vehicles we looked at! £1000 increase on one of them!! They can shove it.... Trying to find one with an interior you can half swing a cat in difficult enough.... even when it's called an estate. They are a bit like a Tardis but in reverse.
Trading standards stusco?
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Post by stusco on Sept 22, 2020 14:15:44 GMT 1
You could be right there was a S6 in Edinburgh Audi I saw it online £37000 went and looked at it last night and it was £39999!
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Post by veg on Sept 22, 2020 14:58:06 GMT 1
Signs of desperation? Mates just bought a 911 turbo that’s 6 yrs old and got a mega deal he basically told them what he wanted to pay, his logic was I’m the one taking the risk buying a car like this at this time. Stu email Audi UK themselves express your concerns and tell them you’re posting it on social media to gather a response and everyone is saying it’s outrageous. That may fire a shot across their bows they don’t like dealers bringing the importer into the horror stories.
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Post by steve h on Sept 22, 2020 22:21:11 GMT 1
What I don't understand in situations like this (when there is an obvious balls up somewhere), is why businesses don't look at it as a golden opportunity to show just how caring they are i.e. use it as a piece of advertising, (put apology on social media whilst handing over 3yr service voucher) flowers for the partner, knock a grand off the price...... say "sorry, it was our fault". But that's the way I think.. I am no businessman! They get their money so f**king easily they couldn't care less. I'm glad I'm not like that... no amount of money could turn me into a c**t...
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Post by JonW on Sept 23, 2020 0:01:50 GMT 1
Roll on the future when dealers like this will be gone. I love doing deals with dealers, I know enough about their world to wangle a good deal, but even with that Im sick of their BS and uplifts. So, yes when we buy cars online and they just get delivered, that will make me happy.
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Post by Deleted on Sept 23, 2020 7:03:04 GMT 1
That's how you buy Hyundai's now apparently, on line
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Post by earthman on Sept 23, 2020 8:02:09 GMT 1
That's how you buy Hyundai's now apparently, on line Not that I'll ever be in the market for a new car but there's no way I'd be buying a second hand vehicle like that, I need to check it over first. I know that views are changing, cars are becoming like a washing machine for example, just another electrical device, order/use/disposable. No soul/love for them let alone interest in fixing/looking after them it would seem.
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Post by stusco on Sept 23, 2020 9:22:02 GMT 1
Last night I got a call from Glasgow Audi’s MD he apologised and said if i was still interested in the car he would personally deal with me to make sure i get the best deal possible (they still can’t find the car) i said ok took the dog out when i was out another phone call my wife answered it was another salesman introducing himself the MD had already passed the buck
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Post by chrisg on Sept 23, 2020 10:23:34 GMT 1
Last night I got a call from Glasgow Audi’s MD he apologised and said if i was still interested in the car he would personally deal with me to make sure i get the best deal possible (they still can’t find the car) i said ok took the dog out when i was out another phone call my wife answered it was another salesman introducing himself the MD had already passed the buck Walk away. There will be other cars 🚗. I think the motor industry is nearly on its knees and they are trying to talk the business up. What kind of service will you get if the car has issues. Google Audi auto box issues.
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Post by stusco on Sept 23, 2020 10:27:46 GMT 1
Ive already had a new box in my current S4 its a great car it was out of warranty and they still replaced it and the wings and tailgate for rust spots so I can’t complain about that
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Post by veg on Sept 23, 2020 12:30:21 GMT 1
As above stu insist on a refund and walk away, id then phone another dealer explain what has happened ask them if they want your business, they should snap your hand off. Good faith is a two way street they have shown none and as Chris says if this is how they behave prior to supplying you a car god alone knows how you'd be treated it there was a problem. Supplying a car should be the start of a relationship between dealer and customer that builds loyalty. When we replace my wife car next year ill be going back to the supplying dealers in West London as they treated us with respect, sorted an initial problem straight away and have looked after us, even though they are 110 miles away.
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Post by chrisg on Sept 23, 2020 12:57:36 GMT 1
Ive already had a new box in my current S4 its a great car it was out of warranty and they still replaced it and the wings and tailgate for rust spots so I can’t complain about that There’s no doubt Audi make a fantastic car, very comfortable with great handling and performance and it does sound like the dealership that replaced your gearbox out of warranty is a good one. Let’s hope they can find the car and get you a good deal. The MD might be the key in all this. Good luck
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Post by midlifecrisisrd on Sept 23, 2020 13:40:33 GMT 1
The thing with dealers is the sales and service dept's run separately
I've previously bought cars or bikes that have needed a niggle sorted and the service dept want to know who's paying for it as it's not up to them so a barny starts between then
I have however had great results with warranty or extended warranty claims.
If service can make a claim against the manufacturer or an extended warranty policy they will as it is all money for them.
They can no longer rely on people paying for work or service
I bought a 3 year old Peugeot that came with a 1 year warranty
Cracked an alloy wheel, local dealer claimed for a new one
Clutch slave cylinder shattered, dealer claimed for new master and slave
FAP additive bag started leaking, claimed again
The best one was with a week left on the warranty the rear exhaust fell off. You guessed it they successfully claimed as they argued it was the bracket that had failed with corrosion and not the actual silencer so not wear and tear
If they think they can get paid for it they will have a go
Unfortunately it swings the other way
Had a Skoda Superb company car and the lease company were like Scrooge
Whacked the NSF wheel buckling the wheel and knocking the geometry out. Handled like crap
They put it on the 4 wheel alignment and "tweaked it to it was 0.1mm within service limit on that wheel as they knew the lease company would not pay for a new arm but would pay for the alignment. Then moved the buckled wheel to the rear to stop it going through the steering
While I'm waiting for this farce I'm listening to the service manager talking to an old boy with an Octavia which was in for a service
Old boy saying he doesn't drive much now, only a couple of thousand miles a year
Guy starts the scare tactics saying his tyres are at 4mm and his front pads are half worn. Winter approaching etc
Stung the poor old Bugger for £500
Steve
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Post by JonW on Sept 23, 2020 14:13:25 GMT 1
That's how you buy Hyundai's now apparently, on line Really? there is a dealer 2mins from my house with a showroom etc. It does look quiet in there. I'll try stopping in next time I walk past. I know there are people in Kia next door as I saw the millenial receptionist chick toking on a crafty ciggy behind the cars the other day lol.
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Post by JonW on Sept 23, 2020 14:31:14 GMT 1
The rot for dealers ripping off the manufactures / importers goes back 20+ years for sure. I had the service manager at Williams in Bristol moan like mad at me cos his tech stuck a screwdriver into the leather steering wheel on my TVR, right in front of where your eyes would see it. Must of had a bad day or the car was fighting him while working on it, but shit for me all the same and I wasnt happy (of course). Williams svc mgr claimed it under warranty. sigh. TVR rightly denied the claim, saying the wheel was not faulty so Williams had to pay to replace it. It cost £800 trade he repeatedly told me. Every time I went in there he would moan that I cost him 800 quid yet again. WTAF? In the end I had to 'have a word' and told him your tech cost you 800 and you tried to scam a claim and got caught out, luckily you didnt lose your job and get a record for fraud. Bloke was a w**ker tho.
I agree the modern VW/Audi group cars drive amazing. But, Id not touch one with someone elses barge pole. Poorly built and too many faults sadly, mostly with those DSG boxes. My experience with a Polo GTI (engine rebuilds, falling apart bodywork, loose trim, fuel door locked shut and constant new clutches etc etc all in less than 20k miles from new) killed any love I had for their brands and I owned a lot of their cars over the years, most from new. And I sadly know a bunch of people who have had similar issues. It sucks to pay a lot for a car and find its just junk when the honeymoon period (and the warranty) is over.
Whats the warranty on an Audi now? 3 years? Kia offer a 7 year warranty now dont they? You might not want a Kia (you really would say no to a top of the range Stinger? I wouldnt) but you cant argue the peace of mind there.
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Post by stusco on Sept 23, 2020 14:50:17 GMT 1
True they need to up their warranty,but can they afford to with the prices they charge
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Post by midlifecrisisrd on Sept 23, 2020 15:24:18 GMT 1
Jeez, even Renault do 4 years and they are made of cheese
My 12k miler snapped a spring sitting on the drive ☹
Steve
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Post by chrisg on Sept 23, 2020 16:30:19 GMT 1
Jeez, even Renault do 4 years and they are made of cheese My 12k miler snapped a spring sitting on the drive ☹ Steve The only thing about warranty is that it has to be serviced by the main dealer to remain current. You can have your vehicle serviced at a vat registered garage providing they use OE parts and to the manufactures schedule. I know people that have done this and tried to get repairs done under the warranty, but the main dealer disputed the service record as inferior, so no repairs were done. Beware. I have car serviced at the main dealer for peace of mind, I know there probably ripping me off. 😤
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Post by Deleted on Sept 23, 2020 16:37:57 GMT 1
Jeez, even Renault do 4 years and they are made of cheese My 12k miler snapped a spring sitting on the drive ☹ Steve The only thing about warranty is that it has to be serviced by the main dealer to remain current. You can have your vehicle serviced at a vat registered garage providing they use OE parts and to the manufactures schedule. I know people that have done this and tried to get repairs done under the warranty, but the main dealer disputed the service record as inferior, so no repairs were done. Beware. I have car serviced at the main dealer for peace of mind, I know there probably ripping me off. 😤 AFAIK Illegal to do that now, at least in Oz any qualified mechanic can service your vehicle and you are still covered for warranty
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Post by Deleted on Sept 23, 2020 16:41:17 GMT 1
I was in a multi franchise dealership getting my vehicle serviced and whilst waiting I just checked out some of the new Hyundai's
I was told by the salesman that you now go on line to order the vehicle that you want, only one problem, apart from dealer floor stock, the cars were on back order due to covid
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Post by veg on Sept 23, 2020 16:56:10 GMT 1
The only thing about warranty is that it has to be serviced by the main dealer to remain current. You can have your vehicle serviced at a vat registered garage providing they use OE parts and to the manufactures schedule. I know people that have done this and tried to get repairs done under the warranty, but the main dealer disputed the service record as inferior, so no repairs were done. Beware. I have car serviced at the main dealer for peace of mind, I know there probably ripping me off. 😤 AFAIK Illegal to do that now, at least in Oz any qualified mechanic can service your vehicle and you are still covered for warranty Totally illegal here as well, however main dealers try to put you under pressure to do and they’ll imply that it’s second rate however a word with trading standards will resolve it. It’s interesting that Porsche now offer 2 service rates one for new cars one for classics ( which is considerably cheaper service rates, bit still supply the parts). Wife’s car sadly still in the new bracket however last service I had was at specialist at £85 pr hour not at £120 plus pr hour. Service and parts is what makes dealerships their money then it’s used vehicles finally at the bottom of that list is new car sales and then they are reliant on incentives and special finance rates etc etc
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Post by JonW on Sept 24, 2020 0:38:43 GMT 1
In Aus the law its not a qualified mechanic (or how else would the apprentice do the work?) in fact i understand that it says that 'any one competent' can do the work to service a car. They might contest it (It would never get to court) but that does mean that the fact youve worked on your own cars and bikes for 35years stands you in good stead as youve a great all round knowledge. Most main dealers let some 18 year old with no qualifications do the work, youre better than they are even if they do go once a week to college to learn about cars. If youve built and LC motor you are well ahead of most apprentices at a main dealer.
I would always use the OEM parts in any service work, but really you can do filters and oil yourself. Same with visual checks. Thats all most cars get for at least the first 5 years etc. You dont technically have to use OEM parts here (and in EU, and uk, law id think) as thats anti competitive for the aftermarket suppliers etc.
In fact its the same anti competitive laws that mean that non franchised dealers can do service work, otherwise its unfair that these guys can never work on new cars etc.
Almost everyone you speak to thinks that you have to have something serviced at a dealer to maintain the warranty, yet its totally untrue. Amazing how dealers did that.
If any of this is a worry, you should lease your car. In the uk its cheap as chips to do that compared to here and many deals contain servicing. Doesnt matter what it costs then etc.
I saw most Hyandai/kia here were offering packs with servicing for their new sales, 5 years was about £1k. That is better than the normal (eg VW/Audi) capped service BS. Never believe that in 5 years there will be a capped at say £99 oil change... in 5 years it will be £149 or something. Capped just means capped at a price for the year, its non guaranteed to be the same as the price they quote today. customers are not told that it changes...
The joys of new cars and dealers. See why im starting to think that when we move to the internet sales like fridges the better it could be? We already have shops in the city and in the malls with cars in them so you can 'see' and sit in the cars. If you want to drive one it comes to you etc. And thats not just Tesla, think Subaru etc.
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Post by cb250g5 on Sept 24, 2020 8:46:58 GMT 1
I had this argument with Vauxhall, and their extended guarantee.
When I pointed out that the RAF trusted me to work on their aircraft & I'd happily see them in court, they relented.
Luckily my Astra keeps on going, 5 years old now & no faults, however minor, what so ever.
I was given a 3 year old Golf some years ago. By 5 years old, and just over 30,000 miles, it was completely knackered, it was leaking water from a core plug in a most inaccessible place, had already had many sensors changed, rear wheel bearings, trim falling off etc etc. It was free, but I still felt ripped off, on behalf of my father in law who bought it new.
I'd never touch a VAG product, they spend their money on advertising, telling the gullible how good the cars are, but the actual engineering is poor.
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Post by earthman on Sept 24, 2020 11:22:30 GMT 1
I had this argument with Vauxhall, and their extended guarantee. When I pointed out that the RAF trusted me to work on their aircraft & I'd happily see them in court, they relented. Luckily my Astra keeps on going, 5 years old now & no faults, however minor, what so ever. I was given a 3 year old Golf some years ago. By 5 years old, and just over 30,000 miles, it was completely knackered, it was leaking water from a core plug in a most inaccessible place, had already had many sensors changed, rear wheel bearings, trim falling off etc etc. It was free, but I still felt ripped off, on behalf of my father in law who bought it new. I'd never touch a VAG product, they spend their money on advertising, telling the gullible how good the cars are, but the actual engineering is poor. I've heard similar from other VAG owners,.... they sure don't like them like the old mk1 Golf for example, they were built to last back then.
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Post by JonW on Sept 24, 2020 14:13:19 GMT 1
Have a look at a VAG group oil drain plug... its plastic and a bayonet fitting. Designed to be replaced at every service at the customers cost. The reason for it? Well... stops the apprentice cross threading the drain bolt and causing expensive work. It does save the odd minute on the service too of course, more can be done in a day.
How long does a normal service take on a modern car? Drive in onto lift, bonnet up, spin filter off (its up top on many cars now, so its easy to remove), raise on lift, let oil out. While it drains do the 'visual checks' and make the customer video (youve never had a video? high end shops do this now, its BS of course but customers love it they tell me). Jam the plug in, car down, put oil in using hose dangling above car - this comes with pre set amounts (stops apprentice getting it wrong) for the dealerships car range. Top up other fluids as needed. Drive car out. Hand paperwork and keys to service bay manager to pass back to service desk jockeys who will talk customer into new brake pads/disk, tyres, battery and other upgrades based on this. They might drive it when they park it out on the street and check its ok, but it wont get any real road test unless there is a fault to trace.
Quite why they need your car all day for that, dropped in at 8am and picked up at 6pm... well... means they can get them in and out when they please. They dont care about you, this is about money making.
Oh and how long? 10-15mins. A good operator will do 6 in an hour with the team leader pushing him on.
Even with a cheap capped service at £99, 6 per hour... that 600/hr x 8 hours day = £4800.
Of course you pay the apprentice peanuts and sack them for some misdemeanour (theyre usually young blokes who will f/up at some point so its easy to find an excuse) when they start into year 2 of their studies as they command more salary then, swapping them for a cheap new 1st year.
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