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Post by stusco on Sept 20, 2020 20:06:34 GMT 1
Ive been trying to buy a 2018 audi s4 from Glasgow Audi for the last three weeks !you have to make an appointment to view a car now,so i make an appointment drive 50 miles guess what they dont have the car its in Farnbourgh even though they phoned me to make the appointment š¤¬,so a week later they phone me up take a Ā£500 refundable deposit and make another appointment to view the car in two weeks time ,so i drive 50 miles again(Edinburgh to Glasgow)guess what no car no apology and they couldnāt give a f##k and they have no idea where the car is ,but itās still advertised on their website as in stock in Glasgow Audi ,to say im pissed off is an understatement
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Post by earthman on Sept 20, 2020 20:08:34 GMT 1
Best vote with your feet and money, buy a car from else where.
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Post by midlifecrisisrd on Sept 20, 2020 20:27:02 GMT 1
Tell them to feck right off
Had a work mate a few years ago that walked into Edinburgh Audi while on a lunch break from work in his workwear
Spent 40 minutes looking round the showroom and tried to engage with the sales guys
They wouldn't even talk to him so he went up to Dundee Audi and bought a new A5
Tw4ts š
Steve
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Post by veg on Sept 20, 2020 20:33:34 GMT 1
Semi premium brands seem to delight in f**king customers off, yet proper premium and entry level seem far more in tune. Iāve found bmw-Audi-Mercedes the worst offenders. When we bought my wifeās car 2 yr old cayenne from Porsche they were amazing, when I bought my 911 again incredible get my golf gti serviced itās like they are doing me a favour no customer service, bought my dad a used micra few years ago brilliant customer service.
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Post by stusco on Sept 20, 2020 20:40:15 GMT 1
Ive had the same at Edinburgh Audi i went to collect my car after a service,i got ignored for ten minutes then asked who i was working for,another time i went to buy a new a5 i was trading in a three year old a4 worth Ā£16000 they offered me Ā£10000 and backed it up saying they donāt haggle at Edinburgh audi as they dont have too,I bought the car from Stirling Audi from Edinburghs stock i got Ā£16000 for my a4,the salesman called me a month later and asked if i was still interested i told the story he just hung up ! Im now running out of garages to go to ive got a long list of banned dealers
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Post by veg on Sept 20, 2020 21:02:30 GMT 1
Stu id be buying from anywhere most dealers will happily deliver to you and at the moment itās a buyers market. The other place Iād be looking at is maybe Aberdeen? Theyāre probably used to dealing with normal people with cash. Iād also email the dealer principal of the Audi dealers whoāll probably not be as arrogant as the t**ts who work for him.
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Post by stusco on Sept 20, 2020 21:18:13 GMT 1
I did email a complaint in yesterday its not something I would normally do but the salesman didnāt even apologise,i will go elsewhere maybe Stirling Aberdeen is a bit far away
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Post by veg on Sept 20, 2020 21:33:17 GMT 1
But they should come to you? If you know what you want and what spec? Also remember that all Audi dealers have a central location of ex Audi fleet stock as well as new stuff. So whatever Edinburgh say they can get so can any other dealer. Good luck buddy š
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Post by wassy06 on Sept 20, 2020 21:54:56 GMT 1
It could have been worse, you could have bought a McLaren from Manchester.
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Post by midlifecrisisrd on Sept 20, 2020 21:55:00 GMT 1
I would not be buying from Audi
Check other franchises like Arnold Clark and Evans Halshaw
Know someone who bought an A5 from a non Audi dealer in Luton
Flew down on a Ā£50 budget airline, sales guy picked him up at the airport and took him to the garage, did the paperwork and drove home
Steve
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Post by dusty350 on Sept 21, 2020 7:15:36 GMT 1
"Dave", a mate of my brothers, walked into Jack Lilley's in Shepperton in the very early 80's. He was a pretty scruffy guy anyway, but worked hard in the family Chip shop business, and had plenty of money. He was about 19 at the time and had lusted after the new, orange Laverda Jota on display in the shop. The sales guy was pretty snooty, and gave him a hard time, intimating someone like him could never afford a Jota and was just plain "unpleasant". Imagine his surprise when Dave engaged another sales guy, and promptly produced a large envelope full of cash (Ā£3500 if I remember correctly), and bought the Jota on the spot !! I remember Dave saying how sick the first guy looked !! I popped into Jack Lilley's a couple of years ago. Nothing much has changed it seems - the sales guys are still aloof and snooty Dusty
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Post by midlifecrisisrd on Sept 21, 2020 8:48:36 GMT 1
Ha ha serves the sales guy right
Knew a guy in the 80's 90's who was one of the punks/skins type of guys
He worked as a powder coater untill one day they turned up to a closed notice on the door
Knowing he was a good worker a guy further up in the company approached him and asked if he would join him and start up another company.
They did and the company did well.
One year they had too much money at the end of the tax year so he was told to "lose" some money
He went out and bought a Porsche š¤£š¤£š¤£
He got stopped by the police a lot
Mohawk and bondage trousers, they would never believe it was actually his š
Steve
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Post by Deleted on Sept 21, 2020 9:25:10 GMT 1
I'm a sales guy in my job, not cars though
I'd never treat any customer the way that I read here
I look after any business from one man bands to multinationals
New guys that travel with me to learn the job scratch their heads when I engage the apprentices who are generally cleaning the floor of a workshop, my reply is that one day they could be the workshop manager
I like to think I treat all my customers as I would friends, a lot of them are now friends
That's what good customer service and honesty gives you, repeat business and friendship
Never judge a book by a cover or a person by their looks, you just never know when that A5 will walk out the door
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Post by chrisg on Sept 21, 2020 10:02:45 GMT 1
I looked at buying a new A5 before cv19 and the sales āboyā didnāt want to engage. I bought a Jaguar XF and couldnāt be more delighted, 15 months on, 37000 miles with no issues
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Post by veg on Sept 21, 2020 10:14:16 GMT 1
I sometimes think bike dealers are even worse which when you consider they are toys not transport ( for most people) is baffling they are bought purely for pleasure. Communication is one of the greatest assets someone can have, not just verbal but body language, non verbal empathy etc and yet people whose living frequently rely on it can be really poor at it. With Howard on this treat all people with respect irrespective of status, standing or appearance. You never know who they are or how they could benefit you.
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Post by earthman on Sept 21, 2020 11:56:37 GMT 1
"Dave", a mate of my brothers, walked into Jack Lilley's in Shepperton in the very early 80's. He was a pretty scruffy guy anyway, but worked hard in the family Chip shop business, and had plenty of money. He was about 19 at the time and had lusted after the new, orange Laverda Jota on display in the shop. The sales guy was pretty snooty, and gave him a hard time, intimating someone like him could never afford a Jota and was just plain "unpleasant". Imagine his surprise when Dave engaged another sales guy, and promptly produced a large envelope full of cash (Ā£3500 if I remember correctly), and bought the Jota on the spot !! I remember Dave saying how sick the first guy looked !! I popped into Jack Lilley's a couple of years ago. Nothing much has changed it seems - the sales guys are still aloof and snooty Dusty I know of a guy and a similar situation, it was at another Audi dealership funnily enough, first salesman must of thought he were a time waster just because he wasn't dressed correctly he guessed, anyway he went back the next day with a suitcase containing 30K in cash, dealt with another guy in the showroom,...should have seen the look on the first salesman face. What's that old saying, shouldn't judge a book by it's cover.
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Post by JonW on Sept 21, 2020 13:56:21 GMT 1
Bizarre hearing of people paying with cash. I tried to pay cash for a new car and was told that over 10K they would report it :/
Agree with Howard and Veg. Always treat everyone the same, youve no idea what they have behind them. A mate of mine used to sell bikes to this very scruffy bloke who came in the shop, I'd no idea who he was. He told me later he was a bloke called Nick Mason. Nuff said. Im sure plenty from the 70's onwards many dealers lost sales by not working out that ignoring the scruffy bloke in the showroom was a mistake.
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Post by billbott on Sept 21, 2020 14:06:47 GMT 1
I went to look at a nearly new BMW estate for my wife on my way home from work. It was lagging down and I was on my 25 year old DR350. Walked in, dripping wet, sales guy said "brochures are over there c**k" Turned round and walked out....
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Post by earthman on Sept 21, 2020 14:45:16 GMT 1
Bizarre hearing of people paying with cash. I tried to pay cash for a new car and was told that over 10K they would report it :/ That's what I've heard from a car dealer over here, they are suppose to alert the authorities, possible connections to crime I guess.
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Post by veg on Sept 21, 2020 14:59:54 GMT 1
Proceeds of crime act eg money laundering it used to be common for big purchases in cash not so anymore.
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Post by veg on Sept 21, 2020 15:09:36 GMT 1
Bizarre hearing of people paying with cash. I tried to pay cash for a new car and was told that over 10K they would report it :/ Agree with Howard and Veg. Always treat everyone the same, youve no idea what they have behind them. A mate of mine used to sell bikes to this very scruffy bloke who came in the shop, I'd no idea who he was. He told me later he was a bloke called Nick Mason. Nuff said. Im sure plenty from the 70's onwards many dealers lost sales by not working out that ignoring the scruffy bloke in the showroom was a mistake. Before joining the old bill and after working in bike sales I ended up being a sales manager for a Mercedes dealers always remember an old boy (probably my age now š) coming into the dealers scruffy dark hair scruffy beard ( Iām thinking I know the face) Got an old leather on, black jeans etc lovely bloke with a brummie/Black Country accent only feckin geezer butler (black sabbath) lived near the dealers (speeds Mercedes Stratford) Worst ācelebritiesā quite a few would come in giving it donāt you know who I am and wanting either free cars or mega discounts (Olympic athletics couple, minor singing star that recorded a couple of hits in the 80ās and an English thespian always played toffs and was a right c**k hole). People with real money tend to be pretty cool people who generally think they are important (middle management etc) in my experience tend to be tonsils (apologies if that covers you just in my experience) š
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Post by midlifecrisisrd on Sept 21, 2020 16:40:38 GMT 1
The Ā£10k rule applies to a lot of things
Paid a "large" check into my bank a few years ago and even my bank wanted to know where the money came from as it would be noted
Steve
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Post by stusco on Sept 21, 2020 17:42:15 GMT 1
It was Renault Edinburgh today my van was booked in for a 09:00 MOT i arrived early only to be told its now an allday appointment i started to protest as I hadnāt been told when I booked Only to be told it was down to COVID!! So i hire a van drive 80 miles to kirrimuir ( home of Bon Scott) then on to Forfar where an unisured driver in a car she borrowed from someone who borrowed it from someone else reversed it the side of me when I was parked ,so nobody will give a name they all f##k off ,i call the cops only to be given a incident number
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Post by veg on Sept 21, 2020 17:53:56 GMT 1
You peed the karmic gods of recently stu?
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Post by stusco on Sept 21, 2020 18:01:45 GMT 1
You peed the karmic gods of recently stu? I must have ,to be honest this is my life if there is a hard way ill get it,im used to it now, my RG is down at Daves to get set up and my zeel is f##ked got to wait on Borat sending another
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Post by chrisg on Sept 21, 2020 20:43:05 GMT 1
You peed the karmic gods of recently stu? I must have ,to be honest this is my life if there is a hard way ill get it,im used to it now, my RG is down at Daves to get set up and my zeel is f##ked got to wait on Borat sending another Remember, life is a journey and we learn as we go along. But I know what you mean, if I didnāt have bad luck, Iād have no luck š¤Ŗ Part of my job takes me In a childrenās cancer ward and also a mortuary. These places are very sobering and I come out of there thinking ā how lucky am I just to be aliveā bills, broken bearings, leaky seals are all trivial when you take a step back. Look for the positive š
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Post by earthman on Sept 21, 2020 20:46:33 GMT 1
Proceeds of crime act eg money laundering it used to be common for big purchases in cash not so anymore. Was 10k the alarm bell warning amount? I think that someone in the car trade once mentioned it being more like 30k,....obviously prices of things go up over the years so maybe that did too??
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Post by donkeychomp on Sept 21, 2020 21:45:05 GMT 1
On a more minor issue the Mito I have only had one key so I needed a spare. Went to the local Timpsons to get one cut (2 blokes work there, one a total dork the other one very nice) and sadly Mr. Dork was working that day. He said he could try and cut a Kawasaki key down for a tenner but if it didn't work (in his words) 'tough luck buster'. I just walked out. Next day the other chap was there and he said the same thing except this...'I'll cut if for you and you go and try it. If it works then it's a tenner, if it doesn't work just bin it'. It worked. I paid him.
Alex
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Post by sbscnor on Sept 21, 2020 21:57:27 GMT 1
Not quite customer service but, I was told this tale by the salesman at a Triumph dealer about 2 months ago Some of you may recall Triumph have released a Moto2 GP replica these things are a work of art. Anyway, pre-covid the dealer had sold both bike they had been allocated by Triumph. As Covid kicks in both sellers back out. After the dealer re-opened a salesman was moving one of them in the show room just as two middle aged chaps arrive on bikes.
One chap askās why they still have the bike in the showroom the salesman explain that the buyer pulled out cos of covid. And this one is for sale, the first guys say great been trying to buy one but missed the boat so buys it. His mate has a hissy fit cos he wanted one as well, and asks the salesman if they have anymore. The salesman explains they have one more left and will never get another. At which the first guys says to his mate OK I will buy the second one as well for you. Turns out the guy had just won Ā£77 million on the lottery by the time he is finished he has spent Ā£35k and heās been going around dealers buying special and limited-edition models.
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Post by JonW on Sept 22, 2020 0:21:21 GMT 1
Proceeds of crime act eg money laundering it used to be common for big purchases in cash not so anymore. Was 10k the alarm bell warning amount? I think that someone in the car trade once mentioned it being more like 30k,....obviously prices of things go up over the years so maybe that did too?? Yes and it seems its a blanket 10K number in other countries too, so here they flag 'above A$10k', which is about Ā£5k. And they defo still do this 'cash flagging' here. I went to the bank and withdrew more than that and they wanted to know what it was for. It was to buy a watch and the guy wanted cash so I was complying etc. I told them it was for a weekend of booze and hookers and more than that it was none of their business. The teller looked a bit dumbfounded. Geez, its my money last time I checked... sigh.
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