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Post by veg on May 12, 2017 19:01:08 GMT 1
I have recently decided to get rid of my latest purchase a Harley roadster I bought it 2 months ago and just cannot get on with it nor the association of being a 'hog' owner. So deciding to go back to what I know looked for a Ducati monster 1200. I agreed a deal with a dealership in batley for a 2014 1200 with me px the harley and paying £450. I agreed and paid the amount in full (this means I have lost £1650 on the harley which aint great but i am sucking it up). Anyway since making the payment i have received no contact, i have emailed and got a mis directed text in response. I have had no emails, no sales order and no confirmation of delivery time this saturday. All of this is making me suspicious and is actually tainting the whole purchase. I am in 2 minds as to cancelling and asking for a refund. What do you reckon? Thanks
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Post by ellasae on May 12, 2017 19:29:02 GMT 1
If you've had no contact from the dealer since you made the payment , it's not looking very likely that you'll get a response to a refund request either.
Is this a main dealer veg ? If so have you thought about getting in touch with Ducati uk office to see if they can help ?
Hopefully the bike will turn up as arranged tomorrow, you'll love it and all this will be forgotten.
David
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Post by steve h on May 12, 2017 20:39:00 GMT 1
Hope you haven't already handed your hardly unableson over ...... Hopefully you are just worrying unnecessarily. Hang on till tomorrow
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Post by markhoopy on May 12, 2017 20:54:52 GMT 1
Bear in mind that Padgett's will be at the NW200 this week and as with TT fortnight all the Batley dealerships will be on a skellington staff while they are gone.
Not that this makes their 'customer experience' excuseable of course ..
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Post by veg on May 12, 2017 21:17:53 GMT 1
Bear in mind that Padgett's will be at the NW200 this week and as with TT fortnight all the Batley dealerships will be on a skellington staff while they are gone. Not that this makes their 'customer experience' excuseable of course .. Mark it isn't padgetts didn't realise they were from batley would love to say I have bought a yzr or nsr. Had a text from them so I will see what happens. Cheers chaps
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Post by dusty350 on May 12, 2017 21:58:53 GMT 1
Hi Veg Hope it all works out ok for you. Some peoples idea of customer service falls far short of what you would expect. And enjoy the Duke - just don't take it out in he rain !! Or get it too warm so no sunny weather rides either !! Dusty
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Post by markhoopy on May 12, 2017 23:07:01 GMT 1
.. it isn't padgetts didn't realise they were from batley Only for the last 55 years though
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Post by howard on May 13, 2017 8:13:21 GMT 1
If you have bought the bike from Jem speed shop good luck , my mate has just bought a mint very low mileage MK1 bandit from there a few weeks ago at a very inflated price , when he went to collect it the bike was running on 2 cylinders so they dragged it back into the workshop and changed the plugs even though it was supposed to have been serviced and prepped before collection. My mate rode it home around 3-4 miles but there was no bottom end power so he removed the carbs and found them to be old worn out and fitted with the wrong parttern parts and jets , looks like the bike has been parked up for years and the original carbs gummed up so somebody fitted with some old ratty carbs . So after sending the carbs away for refurbing and a new throttle sensor fitted its now running OK but not great , it's taken 3 weeks and lots of garage time to get to this point , Jems said he bought the bike as seen but did offer him his money back , unfortunately after leaving a deposit my mate bought a few goodies for the bike and didn't want his cash back he wanted a sweet running bike.
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Post by veg on May 13, 2017 8:29:46 GMT 1
Don't tell me that aaaahhh. Well it's due to be delivered today so I will see. It's the no contact no paperwork no emails etc the price is right I have lost more than I thought I would on the Harley but I cannot ride ride Christ knows why I bought it so I will take a little pain to move it on. I'm going to phone the supplying Ducati dealer soon just to get an insight into the bike I have hpi'd the bike it is listed as having finance but it is stock finance (how dealers pay for their stock). I will do a little research and see.
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Post by iwantalc on May 13, 2017 8:32:25 GMT 1
seems weird that a shop texts you , nothing like a good old fashioned phone call.. hope all goes ok and you enjoy your new bike..
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Post by veg on May 13, 2017 15:14:27 GMT 1
Cheers chaps it's here been out on it and that's what I have been missing. Crap service from the dealership hadn't even valeted it. Bikes great dealer pants
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Deleted Member
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Post by Deleted on May 13, 2017 15:29:06 GMT 1
Worry over enjoy
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Post by LC_BOTT on May 13, 2017 17:36:16 GMT 1
Pics please unless it's the scrambler or multistrada
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Post by dusty350 on May 13, 2017 17:39:59 GMT 1
Good news Veg Enjoy Dusty
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Post by veg on May 13, 2017 18:27:48 GMT 1
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Post by veg on May 13, 2017 18:30:19 GMT 1
From the advert haven't taken a pic yet too busy riding it. 1 owner a short female checked the history with Ducati Glasgow 2000 miles need to sort the suspension as it is all backed off to the softest and I'm 13.5 stone. Ordered a seat cover and screen already and I'm a happy bunny
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Post by LC_BOTT on May 13, 2017 18:51:25 GMT 1
Yes, that's nice, have a hankering for a Diavel, but would assume they weigh a ton and are a handful to manoeuvere
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Post by wassy on May 13, 2017 19:29:13 GMT 1
I was at a trackday with Whitham who had a Diavel believe me they handle well !
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Post by wallcraft on May 13, 2017 22:55:55 GMT 1
Very nice veg, that's more like it. I was in the new Kestrel KTM dealership today in Cov picking up some parts for my younger lads ktm85, I was Looking at the new KTM that's similar in styling but more angular looking than the Ducati and thought, yep if I had the money I would give that a go. Must admit the Ducati looks more exotic and the KTM a bit plasticky though.
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Post by veg on May 13, 2017 23:23:05 GMT 1
They next to kestrel Honda? I always think of ktms as being the efficient Germanic equivalent of a duke without the passion
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Post by wallcraft on May 13, 2017 23:43:31 GMT 1
Yep two new units next to each other one honda and the other ktm, up next to the Gallagher retail park. Kestrel shut the one at the bottom of Burnaby road, was in a rush so didn't check out he Honda side😕
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Post by veg on May 14, 2017 0:00:08 GMT 1
I used to work at the Honda dealer frettons believe it's an optician now.
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Post by icarus001 on May 14, 2017 3:43:23 GMT 1
Nice Those monsters are the sort of bike that you sneak into the garage at night just to have another look before you go to bed. I'm living vicariously through your experiences, we seem to be pretty similar in ideas and tastes, I fancied a HD but I reckon I'd be the same as you, so I'm not bothering. And I also fancy another Ducati, but I'm wondering if that isn't just fanciful ideas as well. I'll see how you get on with it, it's like having a food taster
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Post by veg on May 14, 2017 6:30:20 GMT 1
More than happy to be paid for my opinion. I thought It was time to slow down a bit but it appears that blatting about is best done on a 140bhp Italian thoroughbred than a 65hp yank donkey, and in the words of my wife thank Christ your mid life crisis only lasted 2 months
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Post by wassy on May 14, 2017 9:33:23 GMT 1
Just looking at Jems site ........£15k for an SP2 they are having a laugh. Imagine buying one of their two strokes. With the service you got I bet they think a wipe down with WD40 makes everything ok. Nice Ducati btw I have a couple myself.
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Post by icarus001 on May 14, 2017 9:55:13 GMT 1
Just looking at Jems site ........£15k for an SP2 they are having a laugh. Imagine buying one of their two strokes. With the service you got I bet they think a wipe down with WD40 makes everything ok. Nice Ducati btw I have a couple myself. Looks like they have a nice KR1S, reasonable price too compared to the others on offer.
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Post by veg on May 14, 2017 21:47:39 GMT 1
Just looking at Jems site ........£15k for an SP2 they are having a laugh. Imagine buying one of their two strokes. With the service you got I bet they think a wipe down with WD40 makes everything ok. Nice Ducati btw I have a couple myself. I wouldn't buy from them again but at least I have a decent bike again. Sold my multistrada and 851 last year and regretted it straight away
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Post by wassy on May 14, 2017 22:37:46 GMT 1
Just looking at Jems site ........£15k for an SP2 they are having a laugh. Imagine buying one of their two strokes. With the service you got I bet they think a wipe down with WD40 makes everything ok. Nice Ducati btw I have a couple myself. I wouldn't buy from them again but at least I have a decent bike again. Sold my multistrada and 851 last year and regretted it straight away I remember seeing your 851 on the Ducati forum ? Looked a nice bike.
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Post by wassy on May 14, 2017 22:40:06 GMT 1
Here's one of my old nails
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Post by icarus001 on May 15, 2017 3:12:37 GMT 1
I wouldn't buy from them again but at least I have a decent bike again. Sold my multistrada and 851 last year and regretted it straight away Sounds like the bikes are good but the customer service is 'no frills'.
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